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I've received the incorrect item. What can I do?

Please allow us to rectify the issue. In the unlikely event you receive your order, and the warehouse has accidentally sent you the wrong item please contact our Customer Care Team at customerservice@aprilandoak.com.au with the following information:

  1. Your full name.
  2. Your order number.
  3. The item name & SKU that you ordered
  4. The item you received 
  5. Photograph of the item received.

What next?

Once a Customer Care Consultant receives and reviews your request, they may contact you for additional information. 

As a consumer, you are legally entitled to a full refund. However, please allow us the chance to rectify the issue, and send out a replacement. In the unlikely event that a replacement is not available we will have the item collected, and issue you a full refund.

If you do not want a replacement, we may require further steps to have the item returned, in order to issue you a full refund.

Processing Your Refund

Refunds get processed within 7 days, however during busy times of the year it may take up to 30 days to process your refund. Please appreciate your patience during these times. A Refund will be applied directly through the payment method used to make the purchase. 

For any additional support, please don't hesitate to contact our Customer Care Team at customerservice@aprilandoak.com.au.

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