In the unlikely event you receive your order, and an item is damaged, please contact our Customer Care Team at firstname.lastname@example.org with the following information:
- Your full name.
- Your order number.
- The item name and SKU that is damaged.
- Condition of the box when it arrived.
- Photograph of the damaged item.
Once a Customer Care Consultant receives and reviews your request, they may contact you for additional information.
As a consumer, you are legally entitled to a full refund, or a replacement (if available).
In some cases, when the damage may be minor, a Customer Care Consultant may offer you a partial refund (proportionate to the damage) as an additional option.
If you do not want a replacement, we may require further steps to have the item returned, in order to issue you a full refund.
Processing Your Refund
Refunds get processed within 7 days, however during busy times of the year it may take up to 30 days to process your refund. Please appreciate your patience during these times. A Refund will be applied directly through the payment method used to make the purchase.
For any additional support, please don't hesitate to contact our Customer Care Team at email@example.com.