We want you to have peace of mind when you order with April & Oak. If you have received your item, and decided it wasn't exactly what you wanted, or it didn't end up working with your space, we offer the flexibility and convenience of 30 days to return the item for a refund, less the postage expense incurred by April & Oak.
You will be required to submit a return request by contacting our Customer Care Team at firstname.lastname@example.org with the following information:
- Your full name
- Your order number
- The item name and SKU that you are returning
- A day in the week (Mon-Fri) that you will be available for a courier to come and collect the item. If you work full time, we suggest taking the item to work with you for collection.
- Reason for your change of mind.
Once a Customer Care Consultant receives and reviews your request, they may contact you for additional information, or book in the collection on your behalf, on the day you have specified.
- You will receive a postage label in an email.
- Please print the label, and attach it securely to the original box. Remove any older labels that may confuse the driver.
Important to note...
When returning your item, please ensure the following to avoid additional charges:
- The item is unused, in an 'As New' condition.
- Is returned in the original packaging.
Processing Your Refund
Once our warehouse receives your item, and approves the condition of the return, you will be refunded, less the cost postage expense incurred by April & Oak. Refunds get processed within 7 days, however during busy times of the year it may take up to 30 days to process your refund. Please appreciate your patience during these times. A Refund will be applied directly through the payment method used to make the purchase.
For any additional support, please don't hesitate to contact our Customer Care Team at email@example.com.
***Exceptions: If you have a custom order, unfortunately we cannot issue a refund for change of mind.***