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My Order Hasn't Arrived. What Can I Do?

As soon as your order has been dispatched we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, there may be a few reasons this is the case.

1. There is a chance that you may have 'Preordered' your item. We offer the flexibility of allowing our customers to pre-purchase an item that is due to arrive in stock in the coming months. If this is the case you may have noticed an ETA date when placing your order. This date is an estimate, based on shipping times between countries, but not always accurate. 

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2. Although it rarely happens, couriers may misplace the package while in transit between depots. Please contact our Customer Care Team at customerservice@aprilandoak.com.au and we will follow this up directly with the courier for you.

3. If you need further assistance please don't hesitate to contact our Customer Care Team at customerservice@aprilandoak.com.au.

 

 

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