My item arrived with a part missing. What can I do?

In the unlikely event you receive your order, and find a part is missing, please contact our Customer Care Team at [e-mail] with the following information:

1. Your full name.
2. Your order number.
3. The item name and SKU 
4. Photograph of the item where the part is missing
5. Description of what appears to be missing

What next?

Once a Customer Care Consultant receives and reviews your request, they may contact you for additional information. 

As a consumer, you are legally entitled to a full refund, or a replacement (if available). However, please allow us the opportunity to rectify the issue and send you the missing part.

If you do not want a replacement, we may require further steps to have the item returned, in order to issue you a full refund.

In the unlikely case that we do not have replacement parts, you are entitle to return the item for a full refund.

Processing Your Refund

Refunds get processed within 7 days, however during busy times of the year it may take up to 30 days to process your refund. Please appreciate your patience during these times. A Refund will be applied directly through the payment method used to make the purchase. 

For any additional support, please don't hesitate to contact our Customer Care Team at [e-mail].