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Tracking is showing my order as 'Delivered', but I haven't received it.

If you find that your tracking shows it has been delivered but you never received it, please go through the following steps:

  1. Has your item been left with your neighbours?
  2. Check inside your mailbox for a letter left by the courier driver. Often, if there is nobody to sign for the delivery, the driver will leave the item securely with a local Newsagent or Postoffice for collection.
  3. Contact us on our Contact Page.
 
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