Tracking is showing my order as 'Delivered', but I haven't received it.

If you find that your tracking shows it has been delivered but you never received it, please go through the following steps:

  1. Has your item been left with your neighbours?
  2. Check inside your mailbox for a letter left by the courier driver. Often, if there is nobody to sign for the delivery, the driver will leave the item securely with a local Newsagent or Postoffice for collection.
  3. Contact us on our Contact Page.
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  • 0
    Bita Aliabadi

    This is Bita.
    Today I just received three of four items that I ordered.
    What should I do?
    I ordered them at the same time.
    Please let me know where is my order.

    Thanks for your help

  • 0
    Bita Aliabadi

    This is Bita
    I ordered 4 items on second of January.
    I received three of them but I haven't gotten the Giraffe pair ornament on wood base (HN9606)
    My receipt number is 233749512
    Please check and let me know after 2 weeks why I haven't received my orders completely
    I'm really disappointed because I have sent emails several times and no one is responding to me

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