Tracking is showing my order as 'Delivered', but I haven't received it.

If you find that your tracking shows it has been delivered but you never received it, please go through the following steps:

Has your item been left with your neighbours?
Check inside your mailbox for a letter left by the courier driver. Often, if there is nobody to sign for the delivery, the driver will leave the item securely with a local Newsagent or Postoffice for collection.
Contact us on our Contact Page.

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2 Comments

Date Votes

0

Bita Aliabadi January 12, 2023 06:27

Hi
This is Bita.
Today I just received three of four items that I ordered.
What should I do?
I ordered them at the same time.
Please let me know where is my order.

Thanks for your help

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0

Bita Aliabadi January 15, 2023 23:39

Hi
This is Bita
I ordered 4 items on second of January.
I received three of them but I haven't gotten the Giraffe pair ornament on wood base (HN9606)
My receipt number is 233749512
Please check and let me know after 2 weeks why I haven't received my orders completely
I'm really disappointed because I have sent emails several times and no one is responding to me

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